Refund policy

We want you to shop with confidence at PetCareHaven. If you are not completely satisfied with your purchase, we offer a 30-day free return and refund policy.

Return Eligibility

• Return requests must be submitted within 30 days of delivery

• Items must be unused and in original condition

• Proof of purchase is required

Return Process

Please contact our customer support team before returning any items. We will provide clear instructions and guide you through the return process.

Refunds

Once your returned item has been received and inspected, your refund will be issued to the original payment method. Refunds are typically processed within 5–10 business days, depending on your payment provider.

Our return process is designed to be fair, simple, and customer-friendly.